About Spark Connections
1. What is Spark Connections?
Spark Connections is a lifestyle-centric events platform to eligible members. Members can use their $100 free credits to offset up to 50% off the event costs on Changi Recommends until 31 December 2023.Please view the terms & conditions here.
2. What kind of events and services are offered on Spark Connections?
There is something for everyone at Spark Connections!
Browse activities ranging from interest and lifestyle-based activities such as experiential workshops, outdoor adventure activities & tours, gaming sessions and more! Find out more here .
Registering as a Spark Connections Member
1. How to sign up as a Spark Connections member?
To sign up as a Spark Connections member, you will need to be a Singaporean/Singapore Permanent Resident and legally single, aged 20 years old and above. If you are eligible, simply follow the steps indicated in the infographic to sign up.
2.How do I receive the credits?
For eligible new members, you will receive $100 free electronic credits to be used at Changi Recommends immediately upon verification via Singpass.
For existing members, the $100 electronic credits will automatically be credited to your account to be used on Changi Recommends until 31 Dec 2023.
The credits can be viewed under the ‘Rewards/Promotion’ tab section of your account.
3. What should I do if I experience difficulties in registering as a Spark Connections member?
We apologise for any inconvenience caused and will be happy to help. Please write in to sparkconnections@changirecommends.com.sg and provide screenshots of the issues encountered.
The screenshots will help our technical team to identify the issue and troubleshoot further.
Use for Spark Connections Activities
1. How do I use my credits on Spark Connections programmes?
It’s really easy to use your credits on Spark Connections programmes. The $100 free credits will expire by 31 Dec 2023, please remember to use them before the expiry date. Simply follow these steps:
Step 1: Browse Spark Connections programmes here and find something that piques your interest.
Step 2: Add the event to cart and checkout.
Step 3: When making payment, remember to utilise your Spark Connections credits at the checkout page by clicking on the Spark Connections credits under “Rewards/Promo Code” to offset up to 50% of the event cost.
Step 4: A pop-up may appear, prompting you to verify your eligibility to use the credits via Singpass before carting out. Proceed with the verification to use your credits.
Step 5: Complete checkout and look out for a confirmation email on your purchase.
2. Why can I only purchase the ticket for one Spark Connections event each time?
Thank you for your interest in Spark Connections events! Our purchase limit helps to ensure that the correct amount of Spark Connections credits is deducted at the checkout page for each event.
3. Is there a limit to the number of programmes I can attend with the $100 Spark Connections credits?
While there is no limit to the number of programmes you can attend using the Spark Connections credits, do note that once the $100 Spark Connections credits are fully utilised, you will have to pay the remaining amount.
4. How can I cancel my registration for a Spark Connections’ event and get a refund for my credits?
For cancellation of event registration, please inform the event organiser and obtain a confirmation of your cancellation of registration from them. Cancellation is subjected to the event organiser’s terms & conditions highlighted in the respective event listing.
4. I’m having issues booking an event with my credits.
We are sorry to hear that you are experiencing issues utilising your credits.
Before attempting to book an event, please ensure that you have verified your eligibility for the Spark Connections credits via Singpass and have received your credits. Your credits can be viewed under the ‘Rewards/Promotion’ tab section of your account.
If you are still facing issues booking an event, please contact sparkconnections@changirecommends.com.sg with your Changi Recommends account details (ie. phone number, email,) or 6701 1185 for assistance.
Credits Management
1. Where do I find my Spark Connections credits?
For eligible members, your Spark Connections credits and balance can be viewed under the ‘Rewards/Promotion’ tab section of your account.
2. Do the Spark Connections credits have an expiry date?
The $100 free credits provided by Spark Connections will expire on 31 December 2023. Please utilise these credits before the expiration date.
3. When I have finished using my $100 credits, am I allowed to register using my friend, family, or any other third party’s account to attend more events and services?
Unfortunately, each eligible individual is only entitled to $100 Spark Connections credits.
You will not be able to use other individuals’ credits and you are not allowed to offer or transfer your credits to others.
In the event that you have utilised all of your credits and wish to attend Spark Connections events, you may still sign up and pay for the programme.
4.What should I do if I experience difficulties with my credits?
We will be happy to assist you. Please write in to sparkconnections@changirecommends.com.sg with screenshots of the error encountered, and your Changi Recommends account details (ie. phone number, email,) or contact 6701 1185.